Enhance Your Communication Skills

Overview / Introduction

Communication is the heart of every organization. Everything you do in the workplace results from communication. As you develop your career you will find various reasons why successful communication skills are important. Today's workplace is constantly changing, so learning more about effective communication will help us all adapt to our changing environment.

Participants will be able to assess individual's personal communication style. They will also to gain insight into personal behavior and understand the behavior and understand the behavior of others. Participants will learn to better manage emotions by understanding the concepts of Emotional Intelligence.

Participants will also gain knowledge of applying approaches towards managing difficult people and value diversity. They will also learn to manage and resolve conflict effectively at work.

"The art of communication is the language of leadership." - James Jumes

Learning Objectives

Participant will gain insights into personal behaviour and understand the behaviour of others. By the end of the programme, participant will be managing their emotions better by understanding the concept of Emotional Intelligence. Participants will also be accessing their personal communication style and learn to learn the skills to adjust in order to meet different situations. Trainers will be sharing with participants on how to use improved communication and interpersonal skill to effectively build strong relationships with subordinates, peers and bosses.

With these skills, participants will be able to develop productive and positive relationships through motivation and reinforcement. Participants will further examine different approaches towards managing difficult people and value diversity.

"Regardless of the changes in technology, the market for well-crafted messages will always have an audience." - Steve Burnett

Course Outline

Understanding Human Relations and Exploring Personality

• People at Work - An introduction to Organizational Behavior
• Understanding human Relations
• What we know and don't know about personality and work behavior
• Personal style inventory
• Assessing others behavior

Understanding Emotional Intelligence

• Self regulation
• Motivation
• Empathy
• Social skill

Using emotional intelligence to improve communications and develop relationship

• Guidelines for best practice of EL at workplace
• Ten habits of high EI people
• Tips for developing EI

Critical elements and principles of interpersonal communication

• The important of perception in the communication process
• Main factors of perception
• Problems of perceptions
• Communication within the organization
• Causes of communication failure
• Overcoming communication barriers
• Body language and its significance
• Active Vs Passive Listening

The Interpersonal Skills of Giving and Receiving Feedback

• Johari Window
• Giving constructive feedback / Avoiding Negative Feedback
• Receiving Feedback

Managing Conflict and Valuing Differences

• Causes of and Solutions to Interpersonal Conflict
• Management of Diversity
• Dealing with and Resolving Conflict

Understanding and Managing Conflict with People

• Understanding Difficult People
• Strategies for Dealing with Difficult People

Please call 9337 8892 or email us at corporate@erci.edu.sg for more information

For a full listing of course fees and other charges, please click on the following link:
- Fees Payable for Local Applicants