Dispute Resolution Process

ERC Institute has a dispute resolution system to effectively manage and resolve any dispute, be it academic or service-related. Students may provide feedback (anonymously or otherwise) via the following channels:

1. By writing in via email to servicequality@erci.edu.sg
2. By calling our 24-hour Customer Service Hotline: +65 84030204
3. By submitting a Complaint & Feedback Form (obtainable from the lobby of the ERCI Main Campus)
4. By speaking directly to respective Programme Executives, Student Counselors or Student Services Manager for advice on the process for dispute resolution.

The following Feedback and Complaint review process is designed to effectively resolve all complaints, appeals for retention, suspension, expulsion and disputes, be it service or academic related, in definite and timely manner within 21 working days upon or earlier. Should the solution offered by ERCI is not satisfactory, the issue concerned and the affected party will be referred to the CPE Student Services Centre (SSC) for external mediation.

Click here to view our Dispute Resolution Process.